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Customer Support

Dedicated to 100% Customer Success

Our world-class support team is available 24/7 to ensure your success with OneStream.

Our world-class support team is available 24/7 to ensure your success with OneStream.

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01

Rapid Response

World-class support starts with responsiveness. When you need help, there is no substitute for the ability to get a fast response, and support from someone dedicated to your success.

02

Expert Support

OneStream Customer Support Engineers become your advisor, guiding you to the right answer the first time. They have direct access to the whole organization including implementation support and development.

03

Fast Resolution

Our support engineers are dedicated to resolving your ticket in a timely fashion and will champion your issue to completion.

Key Capabilities

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Single-Tier Support Model

Multi-tier tech support has been a proven failure with your first call typically handled by someone who simply can’t solve your problem. OneStream employs a single-tier support model which means your customer support engineer will take you from response to resolution.

Remote Implementation Consultants

OneStream employs a team of remote implementation consultants that sit right next to Customer Support for immediate help with those “how to” questions.

  • Implementation experts can help guide you to the right information.
  • If your resources are tight, we can step in and create a mini project from 30 minutes to 30 hours to meet your tight deadlines.
  • We proactively add repeatable items as enhancement requests to eliminate them in the future.

OneStream Community Message Board

The OneStream Community Message Board gives our community access to a collaboration area for general OneStream discussions, shared experiences and best practices. Customers can “Follow” certain topics and keywords so they can keep up to date on the specific services they are interested in. You can access the Community Message Board through the Support Portal.

OneStream Support Portal

 

Access the Support Portal

Contact Customer Support

Contact Customer Support

Visit our customer support portal to access our knowledgebase, documentation, release notes, and community message board where you can collaborate with other customers and services professionals on discussions, shared experiences and best practices.

Support Portal

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