Single-Tier Support Model
Multi-tier tech support has been a proven failure with your first call typically handled by someone who simply can’t solve your problem. OneStream employs a single-tier support model which means your customer support engineer will take you from response to resolution.
Remote Implementation Consultants
OneStream employs a team of remote implementation consultants that sit right next to Customer Support for immediate help with those “how to” questions.
- Implementation experts can help guide you to the right information.
- If your resources are tight, we can step in and create a mini project from 30 minutes to 30 hours to meet your tight deadlines.
- We proactively add repeatable items as enhancement requests to eliminate them in the future.
OneStream Community Message Board
The OneStream Community Message Board gives our community access to a collaboration area for general OneStream discussions, shared experiences and best practices. Customers can “Follow” certain topics and keywords so they can keep up to date on the specific services they are interested in.
You can access the Community Message Board through the Support Portal.